Support
Questions owners and buyers actually ask.
A note on the source FAQ
Answers cover sales, spare parts and service, organised into three sections below.
Sales
12 questionsOmoregie Motors is an accredited Toyota dealer, trading since 1978, with locations across Lagos and Abuja. Our addresses and phone numbers are on our Locations page.
Your vehicle is covered in the event of a special service campaign.
Vehicles supplied through the authorised Toyota network are built for our weather conditions and terrain. Buying from an accredited dealer keeps your vehicle covered by the manufacturer's warranty.
Our sales team can discuss finance options. Call or visit a showroom to talk through the arrangements available.
Toyota produces vehicles to meet specific regional conditions. These usually have to do with compatibility issues relating to fuel chemical composition, terrains and general environmental conditions. Vehicles distributed in Nigeria are specified to operate optimally in the Nigerian market.
Toyota vehicles are fuel efficient and compare favourably with other brands. Fuel consumption varies depending on fuel quality, environment, individual driving style, etc.
Toyota models officially introduced in Nigeria can be found on our Vehicles page.
Toyota (Nigeria) Limited accredited dealers can be identified through: The Toyota standard Corporate Identity Signage; Listing in adverts placed in newspapers by Toyota (Nigeria) Limited; Dealership certificates displayed at the dealerships; and listing on the ‘Dealers’ section of the Toyota (Nigeria) Limited website.
Prices differ due to specification variations. Considering our harsh environment, all our vehicles come with a ‘Severe User Package’ which includes reinforced suspension, heavy duty shock absorbers, engine under-guards, etc. These are all intrinsic value built in to withstand conditions of our terrain and provide peace of mind motoring. The tax component also plays a major role in the seller's final pricing. Vehicles supplied through the authorised network carry the correct government dues and levies.
Due to segmentation, the manufacturer offers to its accredited dealers in different countries specifications that are most suited to their environment.
Our core business is to sell new vehicles and provide aftersales services.
Please contact our sales team to confirm available colours.
Spare Parts
5 questionsFrom Omoregie Motors. Our locations are listed on the Locations page.
Yes — visit our spare parts department at our Victoria Island or Alaba workshop, or call us with your VIN.
Toyota manufactures vehicles for specific territories. We stock genuine parts for the Toyota model lines we support, and can supply or order parts for other models when required.
For quality assurance. There is a 12 months / 20,000km warranty on genuine parts purchased from accredited dealers. (Terms and conditions apply.)
The Vehicle Identification Number (VIN) is important to select the correct unique part number for your Toyota vehicle anywhere in the world.
Service
14 questionsFrom Omoregie Motors.
Through Toyota Nigeria and from your accredited dealer.
Yes. Through appointment with the dealership.
Warranty is an assurance by the manufacturer that it will repair, replace or adjust at its option any factory installed part that is defective in materials or workmanship under normal use, at no cost to the customer. It clearly states the terms and conditions under which a warranty could be given, the specific period covered, etc. (Terms and conditions apply.)
3 years or 100,000km, whichever comes first after purchase.
Book an appointment with our workshop, who will look at your complaint and confirm whether it falls under warranty. If it does, you will be asked for your warranty booklet, where the date of delivery is established; necessary repairs are carried out and the claim raised through Toyota (Nigeria) Limited to the manufacturer.
Our workshop can take care of your warranty problem, provided you produce a warranty booklet that shows the delivery date of the vehicle.
Warranty covers only defective parts due to the manufacturer's fault, and not vehicle replacement.
First service is to be done at 1,000km.
Not recommended, as they lack the technical know-how and the equipment to carry out the job. This will also lead to forfeiture of your warranty benefits.
SSC is an exercise carried out when there is a need to conduct checks on the quality of certain parts of a vehicle which may be defective, for possible replacement or repair.
Toyota (Nigeria) Limited participates in recalls based on advice from the manufacturer if the models affected are included in the Nigerian line-up.
Through adverts, calls and letters to affected customers. You can also contact us to confirm whether your vehicle is affected.
You can talk to our customer service representatives through our dedicated telephone numbers — 012772262 and 012772263. You can also reach us through our dedicated customer service e-mail address — cs@toyotanigeria.com.
Still need an answer?
For anything specific to your vehicle, our service team is the fastest route. Call, message or visit either workshop.